Thursday, September 26, 2019

The Change in Business Office Manager - Problem Solving Case Study

The Change in Business Office Manager - Problem Solving - Case Study Example There could be diverse reactions from the business office staff upon hearing of the change that ranges from anxiety, confusion, relief, and a lot of questioning. Changes are often met initially with resistance as new processes or, in this situation, a new business office manager, could be perceived as threatening to disrupt equilibrium and the status quo. 3. What do you believe would have been the level of stress among the department’s staff before the change was announced and immediately after the change was announced? Why the difference, if any? I believe that the level of stress among the department’s staff before the change was announced was significantly high because lack of information would cause anxiety and fear on their job security and status. However, immediately after the change was announced, the level of stress is potentially lowered, especially when it was noted that a new manager is ready to assume the position. 4. What can the two working supervisors do to help control the stress level in the group during the week spent waiting for the new manager? The two working supervisors could assure the group that a new manager would already meet them on Monday and so, in the meantime, they could advise the staff to prepare to complete all responsibilities and tasks, as expected. This is important so that when the new manager comes, their department is ready to address whatever issues or concerns that could possibly be asked by the new manager within their department. The problem with the situation is the increasing workload within the department. The facts that were noted are increasing workload causing stress within the current staff; one staff is currently on leave making them undermanned; and the present number of personnel trying to keep up with the expanding workload. This is the identified problem because the symptoms of stress, anxiety, and growing work demands all come from this root cause.  Ã‚  

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