Tuesday, March 19, 2019
The Role Of The Front Office :: essays research papers
The Role of The Front OfficeA security program is most effective when all employees participate in thehotels security efforts. Front office faculty play a paticularly all-important(a) role.Front desk agent, door attendants, bellpersons, and parking attendantshave theoppurtunity to observe all persons entering or departing the premises.Suspicious activities or circumstances involving a guest or visitor should bereported to the hotels security department or a designated staff member.Several procedures front desk agents should use to protect guests and propertyhave already been mentioned. For example, front desk agents should never givekeys, room numbers, messages, or mail to anyone requesting them without inauguralrequiring allow identification. Similiarly, the front desk agent shouldnot announce an arriving guests room number. Guests may be further protecetedif the front office prohibits staff members frrom providing guest randomness tocallers or visitors. Generally, front d esk agent should not mention guest roomnumbers. People calling guests at the hotel should be directly machine-accessible tothe appropriate guestroom without being informed of the room number. Conversely,someone asking for a particular(prenominal) room number over the telephone should never beconnected until the caller identifies whom he or she is calling and the hotelemployee verifies the identity of the person in the room requested. A personinquiring at the front desk some a guest may be asked to use the house phonesso that they connect only to the hotel operator. The caller can then be flop screened to provideadditional security. Front office staff may alsoinform guests of personalized precautions they may take. For example, front deskagents may suggest that guests hide and secure any valuables left in their cars.